
2022 Winners
Ice Travel Group Awards
The Consumer Awards, sponsored by Ice Travel Group and TravelSupermarket, are categories which are all voted for by the public.
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Embracing Creativity: Best Use of Social
Ryanair
Going the Extra Mile: Best Customer Service
Jet2holidays
Impact Award: Making A Difference
easyJet
Joining Forces: Best Brand Partnership
Tui and Saturday Night Takeaway
Nation’s Favourite: Most Loved Holiday Company
On The Beach
Trade and Intermediary Awards
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Best for Experiences
This award will go to the experiences operator or aggregator that best demonstrates its expertise and success in the tickets and activities sector whether that’s multi-day or shorter tours. Judges will be looking for the website or mobile app that stands out from the crowd in its approach and excels in providing the customer with exactly what they want.
Much Better Adventures
Best for Flying
This award will go to the airline, airport or price comparison site that best demonstrates its expertise and success in the aviation sector. Judges will be looking for the website or mobile app that stands out from the crowd in its approach and excels in providing the customer with exactly what they want.
Etihad
Best for Staying
This award will go to the hotel operator, third party specialist, holiday rental or review site that best demonstrates its expertise and success in the hospitality sector. Judges will be looking for the website or mobile app that stands out from the crowd in its approach and excels in providing the customer with exactly what they want.
Red Carnation Hotels
Best for Travel Deals
We’re looking for travel’s stand-out third-party marketing platform regardless of what specific discipline it operates in. Flash sales, database and email marketing, call generation, social networks, closed user group sale sites are all heavily used by travel firms seeking high quality leads, along with the dominant search engines and price comparison sites. So which is the most effective?
Travelzoo
Best On The Road
This award will go to the car hire company, transfers or aggregator that best demonstrates its expertise and success in the ground transportation sector. Judges will be looking for the website or mobile app that stands out from the crowd in its approach and excels in providing the customer with exactly what they want.
Blacklane
Best Travel Retailer
This award will go to the B2C brand judges to be doing the best job promoting and selling holidays and trips to the general public. Judges will be looking for the website or mobile app that stands out from the crowd in its approach and excels in providing the customer with exactly what they want.
easyJet Holidays
Champions of Digital
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Champions of Content
This award seeks to honour travel firms and/or digital agencies which put good quality content at the heart of their strategy to inspire customers throughout their dreaming, booking and experiencing journey. We’re looking for original and creative use of written, visual and audio content whether professionally produced or user-generated or both. Particular notice will be taken of advances and innovations made within the last 12 months.
Another Place
Champions of Customer Experience
This award will be given to the technology provider or in-house technology team responsible for the best example of design and functionality developed to address customer requirements and enhance their digital experience. Judges will be looking for a combination of outstanding aesthetics and simple usability. Particular notice will be taken of advances and innovations made within the last 12 months.
Hotelverse
Champions of Data
This award will be given to the technology company or in-house technology team judged to have used modern technologies to make the most intelligent and successful use of data in its business to tailor its clients’ messages to their target market. Judges will be looking for innovative techniques in both the collation and analysis of data and for success in exploiting the insights it offers, while keeping within new data protection regulations. Particular notice will be taken of advances and innovations made within the last 12 months.
Paxport
Champions of Design
This award seeks to honour travel firms and/or digital agencies which focus on aesthetics and design. We’re looking for original and creative use of latest web design techniques and use of rich content to create something that truly reflects the vibrant and exciting product that the travel industry specialises in. Particular notice will be taken of advances and innovations made within the last 12 months.
Blue Bay Travel
Champions of Mobile
This award will be given to a technology provider or in-house technology team within an organisation which has developed and launched a leading mobile service during the entry period. We’ll be looking for entries that show innovation in this fast-developing and increasingly crucial channel and that demonstrate successful execution of a pre-defined, strategic approach to mobile.
Hopper
Technology Supplier Awards
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Best Large Technology Supplier
This award will be given to the large travel technology developer which is considered to have progressed most in its field in the entry period. This might be a legacy multinational which has modernised its offering or a niche supplier which has seen success introducing a new or innovative concept. This category is open to companies with more than 50 employees whether providers of traditional software products, selling/tour operator platforms or Software as a Service (SaaS) or plug-in features and applications.
Nezasa
Best Small Technology Supplier
This award will be given to the small travel technology developer which is considered to have progressed most in its field in the entry period. This might be a large legacy developer which has modernised its offering or a niche supplier which has seen success introducing a new or innovative concept. This category is open to companies with fewer than 50 employees whether providers of traditional software products, selling/tour operator platforms or Software as a Service (SaaS) or plug-in features and applications.
Traverse
Best Technology Partnership
This award is looking for technology firms that have teamed up to pool their resources and knowhow to provide enhanced solutions for the travel sector. With specialists increasingly working in collaboration today, we want to hear from technology developers that have forged a new partnership to create digital products or services that have met a need among travel clients in the last 12 months.
Duetto and Oaky
Best Technology Project
The winner of this award will be given to the entry judged to showcase best practice in technology procurement and project management from initial scoping work to implementation. We want to hear from technology firms and clients who have worked collaboratively to achieve their goals on time and within budget on a project that was started or completed during the last 12 months.
Impala and Carefree
Best Technology Team
This award seeks recognise the fact that there are always talented individuals behind every technology. We’re looking for the technology team, whether working for a tech specialist or an in-house team at a travel company or a combination of both, that has excelled in the past 12 months to continue developing and innovating existing technology or on a new project to meet the technological requirements of their clients and/or brand.
Traveltek
Technology Impact Awards
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Best Data Analytics Platform
Making sense of data in travel is increasingly essential, so we are looking for specialists in this area who have a demonstrable track record of deriving actionable insights that are being applied in the market to improve performance and business success against set KPIs. This could be an internal team or a third-party agency and particular notice will be taken of advances and innovations made within the last 12 months.
Marriott Plus by Koddi
Best Technology Innovation
This award will be given to a technology provider and/or travel organisation considered to have developed the most innovative software or hardware product for the travel sector. The winning innovation is likely to be new and therefore will be relatively untested in the market, but has gone through proof of concept and is being used in a live, test or pilot environment. Particular notice will be taken of advances and innovations made within the last 12 months.
Casa de Campo Resorts & Villas
Best Technology Product
This award will be given to an individual technology product which is considered to have made the biggest impact in the market. This winning product in this category is likely to be already established in the sector but has seen particular growth or impact during the entry period. It could be a traditional software solution, selling/tour operator platform, Software as a Service (SaaS) or plug-in feature or application. Particular notice will be taken of advances and innovations made within the last 12 months.
Travel Ledger
Best Use of Artificial Intelligence
This award is looking for examples of the successful application of emerging Artificial Intelligence technology in the travel sector. This could be to improve back office functions and efficiencies, analysis of data and customer insights for personalisation or to improve product distribution marketing and merchandising. Particular notice will be taken of advances and innovations made within the last 12 months.
bd4 and Etihad
Disruptor Of The Year
This award is looking for a technological development or platform that is challenging the norms and laying the groundwork for the future direction of technology in the travel sector. We’ll be looking for systems that offer agility, flexibility, and which support brands to be responsive to modern consumer demands. Are you challenging legacy, if so tell us all about it. Particular notice will be taken of advances and innovations made within the last 12 months although contenders will be expected to be relatively early-stage.
Nuvei
Marketing Awards
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Best Multi-media Campaign
This award will be given to the agency or travel brand that has excelled in using a wide range of media channels. We’re looking for an integrated campaign that combines more than one or all of the following channels: online display, search engine marketing, influencer marketing, social, mobile, text, retargeting, content and voice. Particular notice will be taken of use of new and emerging media platforms and advances and innovations made within the last 12 months.
Forest Holidays
Best Use of Search
This award will be given to a digital marketing agency and/or travel brand which has excelled in hitting KPIs on search platforms whether through organic or paid activity, or a combination of both. We’re looking for innovative approaches to SEO and a clear understanding of return on investment, what success on search looks like and how to optimise cross-channel brand visibility. Particular notice will be taken of advances and innovations made within the last 12 months.
Eurocamp
Best Use of Social Media
This award will be given to a digital marketing agency and/or travel brand which has excelled using social media channels to build brand affinity, hone their marketing messages to key target groups and drive loyalty and advocacy. Particular notice will be taken of advances and innovations made within the last 12 months.
MagicBreaks
Campaign of the Year
This award will be given to the agency or travel brand behind the digital marketing campaign that is considered to have had the biggest impact. We’re looking for something that demonstrates real creativity and flair and has ensured the travel brand has stood out among consumers. Particular notice will be taken of advances and innovations made within the last 12 months.
Hays Travel
Special Achievement Awards
Champions of Sustainability
In this new special award for 2022, we’re looking for the brand or technology company that is applying their expertise to helping the travel industry operate more sustainably by reducing its impact on the environment. This could be through technology that makes back office operations more efficient or that promotes eco-friendly choices or buying decisions among consumer. Particular notice will be taken of advances and innovations made within the last 12 months.
Byway
Rising Brand of the Year
This award goes to the travel company judged to have made the most progress in terms of its impact on the sector and awareness among the public over the last 12 months.
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easyJet Holidays
Rising Star
Our Rising Star of 2022 will be an individual under the age of 35 who is judged to have made the biggest impact on their company in the last 12 months. We’re seeking nominations for people who have demonstrated unsurpassed enthusiasm, knowledge and success in their careers to date. The shortlist of contenders will be invited to make their case for why they should be named the Rising Star to our judges and the winner will be revealed on the night.
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Elliot Wright, Ice Travel Group
Start up of the Year
This award will go to the travel start-up which has begun operations within the last two to three years and which is judged to have the best chance of establishing itself in the travel industry.
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Travel Ledger
Brand of the Year
Brand of the Year
This award goes to the travel company judged to have made the most impact on the sector over the last 12 months.
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On the Beach
Travolution Achievement Awards
Travolution Achievement Award
Our most prestigious individual award, this Travolution Achievement Award will be presented to an individual who has had a significant impact on the travel industry so far during their career. The recipient will join the ranks of some of the most influential executives who have played an important role in the evolution of the online travel and technology sector.
Ariane Gorin, Expedia Group
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