The Travolution European Summit returns to The Brewery, London on February 28, 2023. The Summit has been brought forward as the brand provides a platform that supports technology suppliers to meet with new clients at a crucial time in the business year.

This year's #metatravel theme reflects on how the way consumers will interact with technology is changing and that travel firms must be prepared for that. 

We will be joined by senior travel and non-travel industry leaders who will present, discuss and debate how technology and digital developments are set to shape the future of travel.

The summit will also include a one-to-one meetings schedule after it was successfully introduced for the first time in 2022. Suppliers and buyers will agree to pre-confirmed 15-minute meetings with attending delegates during an extended lunchbreak.

Whether there’s an evolution or a revolution on the horizon, register for the 2023 Summit and get prepared for a Travolution. Register your interest today.

AGENDA

Networking breakfast
Welcome
Executive Interview

Paula is a highly experienced, international executive director with a track record in delivering strong business performance and in leading and transforming technology, operations, digital and innovation functions to deliver genuine commercial results.

Having held senior positions at Ingenico, Visa Europe, Barclays, Prudential and Telefonica, she has a proven track record in strategy, M&A and corporate development, focusing on new opportunities and successful integrations to drive business growth.

Paula believes passionately about investing in individuals and teams, and in harnessing the power of engaged and motivated employees to deliver tangible transformation. As Hotelbeds’ chief technology and operations officer, Paula leads all aspects of end-to-end delivery across the business including technology, product management, operations, customer services, digital delivery, first-line risk and business intelligence.

She is a strong advocate of diversity in the workplace and has led numerous initiatives to drive improvements in this area.

Speaker :

Paula Felsted, chief technology and operations officer, Hotelbeds

It’s in the Game: Why digital audience-building is more than just a virtual reality

In August 2021, singer Ariane Grande claimed a new record when 78 million fans ‘attended’ her concert in popular online shoot ’em up game Fortnite.

Fast-growing online gaming platform Roblox now hosts both virtual and real-life events attended by communities that ‘met’ online.

And when Chinese esports team EGD were crowned League of Legends world champions last year, bars in Shanghai were packed with fans watching the contest.

How are travel and tourism organisations reacting to this blending of virtual and real worlds? And what does this tell us about the prospect of a future ‘metaverse’ and travel’s role in it?

Digital Masterclass
Keynote

Ralf Usbeck is the widely respected German entrepreneur and founder and chief executive of Chain4Travel, his latest venture in a stellar career in the travel technology sector.

In 1999, he founded technology company Traveltainment, which quickly became a mainstay of the travel sector in Europe before it was sold to Amadeus in 2006.

Ralf remained for two years as chief executive of Amadeus Leisure Group before going on to found Peakwork in 2009, which has brought its unique Player Hub platform to the world of travel product distribution.

In 2013, his contribution to the industry was marked by the awarding of a World Travel Market Global Award for which he was nominated by Travolution. He is also the founder of Vtours and Weekend.com.

Today he is pioneering the adoption of blockchain technology in travel with Chan4Travel, a start-up that promises to build a new operating system for the sector built for and ready to take advantage of the next iteration of technology and the Web 3.0 age.

Speaker:

Ralf Usbeck, chief executive, Peakwork & founder and chief executive, Chain4Travel

Coffee Break
Mind the Green Gap: How tech can bridge the discrepancy between words and deeds

Had Covid not struck in 2020, travel would have entered this decade facing its most challenging period as its impact on the environment comes under ever-greater scrutiny.

Now, with the pandemic’s impact receding, attention has turned back to how the sector is doing its bit to decarbonise and to protect the environment and the destinations it serves.

However, despite all the talk about how travel is rising to the challenge, pledges to achieve net zero by 2050 have been described as a ‘big lie’ and the industry stands accused of ‘greenwashing’.

In this session we’ll hear how technology can provide solutions to how travel will deliver on what it says it intends to achieve.

Executive Interview

Axita Bhalsod leads global analytics at Egencia, supporting cross-functional internal groups that are identifying opportunities for optimisation.

She has over 15 years of experience in senior data-related roles, having spent multiple years across Expedia Group brands, bringing analytical rigour to the field of decision-making and strategic planning.

She has held multiple senior roles building teams from the ground up in management analytics, developing business-intelligent platforms and, in recent years, shifted towards driving machine learning and data science practices across business-critical activities.

Speaker: 

Axita Bhalsod, senior director analytics, Egencia

Digital Masterclass
Keynote
Lunch and Hosted Meetings

After the successful introduction in 2022, the Travolution Summit is putting time aside during the conference to bring technology and digital services supplier face-to-face with prospective new clients in pre-arranged hosted meetings.

During this period during lunch delegates who have registered to attend meetings at pre-arranged times will have short one-to-ones with the companies they have chosen to sit down with at the Summit.

Executive Interview
Digital Masterclass
Taking a Punt: Your predictions pulled apart by our panel of pundits

In this session we’ll take predictions submitted by our delegates during the day about the future of travel.

Our panel will tackle everything from the sublime to the ridiculous and give their views on what is, or is not, likely to come to pass in the travel industry in the future.

Nothing is off the table, so come armed with your most imaginative predictions. The wackier the better.

Keynote

Karlijn Vogel-Meijer was appointed head of industry at Meta in July 2019. She is now responsible for the business in the travel, mobility and food services industries, managing a team and is a member of the Benelux Meta management team.

Prior to Meta she spent almost a decade as head of social media at Dutch airline KLM where she was responsible for creating and executing the third-party digital ancillary strategy to develop additional services for the customer and revenues for the carrier.

During this period KLM was the first airline in the world to offer flight information on Messenger and WhatsApp and the first western airline to launch a WeChat Pay account.

This and other developments resulted in €27 million additional revenue generated via social and several million in additional third-party ancillary revenue through industry partnerships.

Karlijn first joined KLM in as cabin crew in 1995 and went on to work in roles in customer service and communications in the airline’s cabin crew, cargo and engineering divisions.

Speaker:

Karlijn Vogel-Meijer, head of industry, Meta

Close

SPEAKERS

Our speakers are experts drawn from leading travel and disruptive digital brands

Axita Bhalsod
senior director
Egencia
Karlijn Vogel-Meijer
head of industry
Meta
Paula Felstead
chief technology & operating officer
Hotelbeds
Ralf Usbeck
chief executive
Chain4travel

SPONSORS

The Summit's commercial partners are at the cutting edge of marketing distribution and innovative thinking

2021 PICTURES